FAQ

  1. What is the return and exchange window?

    Return or exchange requests must be submitted within 30 days from the date the order is delivered. Requests received after this period will not qualify for review.

  2. Why my return request could be declined?

    Requests will be declined if:

    • The item does not satisfy the eligibility requirements stated above.
    • The product has been damaged due to misuse, improper care, or handling after delivery.
    • The item is returned without prior authorization.

  3. What is the shipping fee?

    Standard shipping is provided at no additional charge, and no shipping fees are added during checkout.

  4. Can I exchange an item?

    Exchange requests are completed after the returned item has been received and verified. If a replacement item is unavailable, a refund will be issued as an alternative resolution.

  5. Do you ship worldwide?

    We currently deliver orders within the United States only.

  6. How long until my refund is processed?

    Once the review is completed, customers will be informed of the refund decision. Approved refunds are issued to the original payment method within 7 business days after approval.